In this month’s Q&R Listen Better vodcast, we interviewed Francis Ingham, Director General, PRCA, and Chief Executive, International Communications Consultancy Organisation (ICCO).

We hear how Francis reacted to COVID-19 in the early days and what he and his team did to ensure the survival of the membership organisation.  Francis opens up about the weight of responsibility he felt to the industry, his team and family whilst maintaining a fine balance of remaining upbeat in the face of desperate concern.  A candid conversation about the response to and lessons learned from working through the pandemic, which we are sure will resonate with business leaders and in particular those running membership organisations.

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