1. About these terms
These Terms and Conditions apply to your use of questionandretain.co.uk.
By accessing or using the website, you agree to these terms. If you do not agree with them, please do not use the site.
If you purchase services from Question & Retain, those services may also be governed by separate project terms, proposals, statements of work, or client agreements. Where there is any conflict, the specific project agreement will usually take priority over these website terms.
2. About us
Question & Retain is an independent research and insight consultancy.
Question & Retain Ltd. is registered in England & Wales Company No. 8308065
If you need to contact us about these terms, please write to:
11 Charterhouse Street Farringdon, London, EC1M 6AW
annabel@questionandretain.co.uk
3. Using the website
You may use this website only for lawful purposes.
You must not:
use the site in a way that breaches any applicable law or regulation;
interfere with the operation, security, or availability of the site;
attempt to gain unauthorised access to any part of the site, related systems, or data;
knowingly introduce viruses, malware, malicious scripts, or other harmful material;
copy, scrape, frame, or exploit the content of the site in a way that is misleading, unlawful, or commercially unfair;
use the site to transmit spam, unsolicited promotions, or abusive material.
We may suspend, restrict, or withdraw access to the site at any time if reasonably necessary.
4. Intellectual property
Unless stated otherwise, all content on this website is owned by or licensed to Question & Retain.
That includes, among other things:
website copy;
design elements, layouts, graphics, and brand assets;
logos, straplines, page structures, and messaging frameworks;
case study copy and editorial content;
downloadable materials, insight pieces, and video or written content;
Annabel Dunstan’s published works referenced on or connected to the site, including The Art of Client Satisfaction, The Art of Employee Experience, The Art of Membership, and The Art of Listening Better, together with any further titles published and added to the site over time.
You may view, download, and print material from the site for your own internal, non-commercial use, provided you do not remove copyright or proprietary notices and do not alter the material in a misleading way.
You must not reproduce, republish, distribute, adapt, store, sell, licence, or exploit any part of the site or its content for commercial purposes without prior written permission.
5. Accuracy and reliance
We take reasonable care to ensure the content on this website is accurate and up to date. However, the site is provided for general information only.
It is not legal, financial, regulatory, tax, employment, or other professional advice, and should not be relied on as such.
Before acting on anything on the site, you should take advice appropriate to your circumstances.
6. Availability of the website
We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
We may update, change, suspend, withdraw, or remove any part of the site at any time without notice where reasonably necessary.
7. Links to third-party websites
This site may include links to third-party websites, platforms, or services for convenience or reference.
Those links do not mean Question & Retain endorses or controls those third-party sites. We are not responsible for their content, availability, privacy practices, or terms.
8. Content you send to us
If you contact us through the site or by email in connection with the site, you confirm that the information you send is, to the best of your knowledge, accurate and that you have the right to send it.
Please do not send special category data, third-party personal data, or information that is commercially sensitive or confidential through general website contact forms. If we need that kind of information from you in the course of a project, we will discuss an appropriate and secure way to share it.
9. Limitation of liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
So far as the law allows, Question & Retain excludes all implied warranties, representations, conditions, and other terms that may apply to the website or its content.
So far as the law allows, Question & Retain will not be liable for any loss or damage arising out of or in connection with:
use of, or inability to use, the website;
reliance on any content on the website;
viruses, distributed denial-of-service attacks, or other technologically harmful material that may affect your equipment, software, data, or other material due to your use of the site or any linked site;
indirect or consequential loss, including loss of profit, loss of business, loss of revenue, loss of contracts, loss of goodwill, loss of opportunity, or business interruption.
10. Privacy and cookies
Our Privacy Policy explains how we handle personal data and how cookies or similar technologies may be used on the site.
By using the site, you also acknowledge that policy.
11. Changes to the website or these terms
We may update these terms from time to time. The version published on the website, with its effective date, is the version that applies at the time you use the site.
We recommend checking this page occasionally if you continue to use the site.
12. Governing law and jurisdiction
These terms are governed by the law of England and Wales.
Any dispute arising out of or in connection with the website or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable law requires otherwise.
13. Closing line
Clarity matters just as much in the legal pages. If something here is unclear, contact us and ask.
Listen Better.