Five ways to get the most from coaching as a coachee
Coaching is often spoken about as something you receive, but the most valuable coaching rarely works that way.…
Listening is a commercial discipline.
Most organisations do not lose clients, members, or people because they lack data. They lose them because the truth arrives too late, and nothing visible happens when it does. These are practical notes on what to ask, what it means, and what to do next. So that listening protects relationships instead of becoming a yearly ritual.
Listen.Better
Start Here
Most insight content stops at “interesting”. This does not.
Every post is written to end in a next step, and the proof back line you will actually send.
If you are time-poor, start with Coaching and Leadership Development. One small action you can take this week.
If you have a live issue, start with the Follow-through Contract. It names where trust breaks after you ask.
If you are sceptical, start with the case-led pieces. Proof first, opinion second.
Browse by Category
Client Satisfaction & Experience
63 articles
Insights on measuring and improving client relationships and feedback
Coaching & Leadership Development
23 articles
Coaching insights, leadership development, and performance improvement
Listen.Better Vodcasts
40 articles
Video conversations and vodcasts focused on listening, insight, and communication
Membership Organisations & Insights
12 articles
Insights for membership bodies, associations, and sector trends
The Big Question
22 articles
Thought leadership and guest perspectives exploring key industry questions
Latest Insights
You Asked. We Listened. Now What?
Most organisations struggle with employee feedback follow-through – they collect insight but fail to show what changes as…
AI is rewriting the agency business model
For years, the agency business model has been built on a simple equation: time equals value. The more…
The Stakeholder Perception Gap: Why ‘Good Work’ Isn’t Enough Anymore
Strong delivery no longer guarantees stakeholder confidence. This blog explores the stakeholder perception gap (or “perception drift”), why…
Hybrid Working: Are You Getting It Right. And How Do You Know?
What began as an emergency response has become a defining feature of the modern workplace. Hybrid working is…
Protecting Learning Time Is Not a Perk
…It is a performance strategy. In agency land, learning and development is often treated as optional. It becomes…
The Client Exit Interview: An Overlooked Source of Insight for Agencies
Losing a client is never easy. Most agencies focus on replacing the revenue, supporting the team and moving…
Five Reasons People Seek Coaching (And Why the Real Issue Is Often Something Else)
People come to coaching for many different reasons, but certain themes appear again and again. Whether someone is…
Silent Churn: The Hidden Client Retention Risk in 2026
In tougher economic conditions, most leaders focus on winning new business.But the bigger threat to growth right now…
The Psychology of Feedback: Why Running a Survey Is Only Half the Story
Running a client or member survey can feel straightforward. Draft the questions, send the link, analyse the scores.…
Why Retention — Not Acquisition — Should Be Your #1 Priority in 2026
For many agencies, growth conversations still begin with acquisition: new logos, bigger pitches, expanding into new sectors. Yet…
Client Satisfaction Is Not a Metric – It’s a System
And most agencies are measuring the wrong thing January is when agencies take stock. Accounts renewed. Accounts lost.…
Resetting for 2026: 7 Ways to Boost Workplace Happiness and Start the Year on the Right Foot
There is something energising about standing on the edge of a new year. It’s like cracking open a…
The Big Question: Do We Want Progress, or Do We Want Peace?
This is our latest blog: The Big Question, where Mo Kanjilal, Edge of Difference, talks about how she…
Culture Audits: The Due Diligence That Too Many Deals Still Miss
Most mergers don’t fail because of bad spreadsheets. They fail because people stop believing in the story. In…
