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The work, not the claim.

Independent programmes designed for candour, interpreted with judgement, pushed through to decisions, and closed with proof back. The numbers are real. The clients are named with permission. The outcomes are documented in the full case studies.

Listen.Better

Different sectors. Same pattern.

An honest question, asked independently.

Scores and comments treated with equal weight. Senior interpretation to find the signal. Decisions delivered with owners attached. Proof back given to the people who spoke.

No programme stops at the report. No loop is left open. That is not incidental. It is the method.

Suzuki GB

Automotive

The question they came with

What do car buyers and prospects actually think of our marketing collateral, and is it worth what we are spending on it?

What happened

Three programmes over twelve months, surveying over 6,000 car buyers and prospects, with qualitative analysis to identify what mattered and what did not.

The outcome

£150,000 saved on a £7,800 programme cost. 19.2:1, stated conservatively as 19:1.

Read the Suzuki case study
"Pulse Check has proved to be invaluable to us in our connection with our customers, gaining real-time responses and reactions to our communications as well as understanding more about the customer requirements."
Clair Phillips
Manager CRM
Suzuki GB

Aurora Healthcare Communications

Healthcare communications

The question they came with

We have been surveying clients ourselves. We want more rigour, better response rates, and findings we can actually act on.

What happened

A seven-question programme, administered independently on a six-monthly basis, with debrief and next-step consultancy.

The outcome

94% of client companies responded. 19 new business leads in one year. 91% overall satisfaction score following the second programme.

Read the Aurora case study
"Having an external partner with expertise for measuring client satisfaction has given us the highest response rate ever and provided the rigour and discipline to help us find out what our clients think and feel. The data is of excellent quality enabling our senior team to grow and retain our clients."
Claire Eldridge
CEO and Founder
Aurora Healthcare Communications

Hotwire Global

Global communications agency

The question they came with

We need a consistent, credible way to measure client satisfaction across regions, year on year, that actually drives action.

What happened

An annual repeat programme delivered for six consecutive years, integrated into planning and account management.

The outcome

Response rates rose year on year. Country offices exceeded 85% response rates. 249 active referrals generated across the agency network.

Read the Hotwire case study
"Getting structured feedback through a trusted independent third party like Q&R plays an incredibly important role in the way we manage our client relationships. Every year we do it, we not only celebrate great results, we actually open new opportunities and, in rare instances, save relationships."
Andy West
Global Chief Development Officer
Hotwire

Cavendish Consulting

Communications consultancy

The question they came with

We want to know what our people really think, by team and by level, and we want to act on it in a way they can see.

What happened

An employee programme with analysis by business unit and seniority to enable targeted follow-through.

The outcome

eNPS increased by 29 points.

Read the Cavendish case study
"Working with Q&R has been an entirely positive experience. Providing an anonymous and unattributable place for our people to tell us what they really think, they've taken away the heavy lifting involved in an internal survey, giving our central team the space to drive tangible action in response to the feedback."
Amy McNeill
Head of People and Culture
Cavendish Consulting

Federation of Master Builders

Membership organisation

The question they came with

We need to know what our members are genuinely thinking and feeling, and we need findings we can take action on.

What happened

A structured listening programme, independently run, with consultancy on what to do next and proof back designed into delivery.

The outcome

Member sentiment mapped, action taken, proof back delivered.

Read the FMB case study
"Q&R has provided FMB with real-time data and insightful consultancy on what our members are thinking and feeling. Their approach has helped us to listen better to members and critically to take action. I really value and appreciate the external view Q&R provides."
Brian Berry
CEO
Federation of Master Builders

Grant Thornton

Professional services

The question they came with

We have launched a Coaching Culture initiative across the firm. We need to know, quickly and continuously, whether people are actually experiencing it.

What happened

An independent listening programme running every six weeks across more than 4,500 people, segmented by region, service line, gender, generation, and role, with representative findings available on day one of each cycle.

The outcome

Empowerment scores up nine percentage points after twelve months. Findings on day one. Change tested every six weeks.

Read the Grant Thornton case study
“We wanted to find out the extent to which Grant Thornton people were experiencing coaching in our firm, and fast. We introduced the programme, which helped us achieve those aims in record time. We’ve had excellent feedback from our people as a result.”
Jodie Promod
Head of Internal Communications
Grant Thornton

Paşabahçe

Global manufacturing

The question they came with

We are shifting to a more customer-centric business. We need to know whether our international distributor network understands the change and is genuinely ready to move with us.

What happened

An independent programme run across the Annual International Distributors Meeting and two major trade fairs in Europe and the USA, reaching 1,465 people and capturing 2,564 written comments.

The outcome

78% buy-in to the customer-centric shift. 2,564 comments shaping what came next.

Read the Paşabahçe case study
“We are delighted with Q&R. The programme gave us the ability to respond in real time to our customers, showing them that we are really listening. The data was clear and concise and the infographics were intuitive and simple. Working with Q&R was easy, and the guidance was much appreciated. Highly recommended!”
Arzu Ozcan
Marketing Director
Paşabahçe

Proof by Lane

Employee experience and culture

Aurora: 94% response rate. 19 new business leads. 91% overall satisfaction.

Hotwire: Six consecutive years. Response rates rising year on year. Country offices exceeded 85% response rates. 249 active referrals generated across the agency network.

Client satisfaction and retention

Cavendish: eNPS up 29 points.

Grant Thornton: Empowerment scores up nine percentage points after twelve months of Pulse Check programmes running every six weeks.

Membership engagement and trust

FMB: Member sentiment mapped, action taken, proof back delivered.

Stakeholder perception and reputation (customers and prospects)

Suzuki: £150,000 saved. 19:1 return.

If you want to see how a programme would work for your situation, start with a call. We will tell you which case study is closest to your challenge and what a useful outcome would look like.

Book a callStart with a structured listening programme