5 Agency Leadership Lessons from the Latest Employee Survey
Agency leadership has never been more challenging. Rising client expectations, economic uncertainty and increasing pressure on employees mean…
Employee Engagement & Culture
Why Organic Growth Should Be Everyone’s Responsibility in Your Agency
Ask most agency owners where their next phase of growth will come from and they’ll give you the…
When the Pressure Is On: A Coaching Perspective on Managing Nerves Before the Big Moment
Just in case it has passed you by, tomorrow night at 8pm, England take on Argentina in a…
Leadership Changes Overnight. Culture Doesn’t. A Coaching Perspective on Leadership Transition.
Why the questions leaders ask during transition will determine the culture they retain. A new leader can be…
Polite Cultures Are Dangerous Cultures
I was recently working with an organisation that, on first impression, appeared sorted. The culture was professional, collaborative…
Starting a Career in PR? Here’s How to Set Better Boundaries
Starting your first job in a PR agency can feel exciting and overwhelming in equal measure. You are…
Hybrid Working: Are You Getting It Right. And How Do You Know?
What began as an emergency response has become a defining feature of the modern workplace. Hybrid working is…
Protecting Learning Time Is Not a Perk
…It is a performance strategy. In agency land, learning and development is often treated as optional. It becomes…
Resetting for 2026: 7 Ways to Boost Workplace Happiness and Start the Year on the Right Foot
There is something energising about standing on the edge of a new year. It’s like cracking open a…
Culture Audits: The Due Diligence That Too Many Deals Still Miss
Most mergers don’t fail because of bad spreadsheets. They fail because people stop believing in the story. In…
Why Measuring Engagement Now Matters More Than Ever
At Q&R, we know this time of year can feel like a sprint to the finish line -…
High Performance Shift: A Playbook for People-First Agency Culture
Ahead of the Alliance of Independent Agencies Festival of Happiness taking place on 6th November 2025, I’ve been…
The Future of Agencies 2026: Procurement Pressure, AI Disruption, and the New Value Equation
This week, I attended a brilliant Pimento Business Development call, and it left me reflecting on where agencies…
10 Tips for Building a Growth & Learning Culture in Your Agency
Here’s the thing: Companies that invest in leadership development see a 32% reduction in turnover rates alongside a…
The Five Metrics That Matter: Proving ROI in Internal Communications
According to a 2025 Chief Executive survey, 57% of CEOs ranked retaining and engaging employees as a top…
