This time two years ago Kogan Page sent us author copies of our newly published our book: The People Business. It was an exciting moment – the fruits of 18 months labour. With sales now climbing into four figures it’s by no means a JK Rowling, but it is a...
So, you’ve understood the merits of conducting a client satisfaction survey. You know the benefits of identifying your latent grumblers and happy advocates. The next step is to put it into action. Here are our top eight tips of things to think about before starting...
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