Empowering young minds: A communications agency head of HR’s journey to giving back
In our latest episode of Listen.Better, I had the pleasure of interviewing the infectiously energetic Marcia La-Rose, Head…
Listening is a commercial discipline.
Most organisations do not lose clients, members, or people because they lack data. They lose them because the truth arrives too late, and nothing visible happens when it does. These are practical notes on what to ask, what it means, and what to do next. So that listening protects relationships instead of becoming a yearly ritual.
Listen.Better
Start Here
Most insight content stops at “interesting”. This does not.
Every post is written to end in a next step, and the proof back line you will actually send.
If you are time-poor, start with Coaching and Leadership Development. One small action you can take this week.
If you have a live issue, start with the Follow-through Contract. It names where trust breaks after you ask.
If you are sceptical, start with the case-led pieces. Proof first, opinion second.
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Latest Insights
Seven top tips for leaders to cultivate positive employee engagement and satisfaction
Build Trust: Establish trust with employees by being honest and transparent in your communication. Encourage an open-door policy…
The benefits of listening to your employees
Employee satisfaction surveys are an effective way to measure and improve employee engagement, retention, and productivity. These surveys…
Building a people-centred culture
Our latest interview – Building a People-Centered Culture: insights with Kevin Green, Chief People Officer of First Bus First…
Top 10 tips for running a successful membership organisation
Over the last decade I have had the pleasure of working with some of the leading membership organisations…
Insightful Dialogue: An Interview with the Director of Human Resources at Herts County Council
In our first Listen.Better interview of 2023, I interviewed Sally Hopper Director of Human Resources at Hertfordshire County…
Steadying the ship
In light of this week’s news that the much admired New Zealand PM, Jacinda Ardern has decided to…
Unlocking the power of diversity and inclusion in the workplace: Insights from a Head of Social Mobility, Inclusion, and Belonging
Welcome to our latest episode of Listen.Better, where I had the pleasure of sitting down with Zahoor Ahmed,…
The Art of Being a Panellist: 20 top tips on how to maximise your impact
If like many people you are anxious about public speaking and when you are faced with an audience…
ADHD and its hidden strengths
This month I interviewed Liz Smith, Personal Coach, Eight Rivers. On the hot topic of Attention Deficit Hyperactivity…
The Big Question – What does ‘Good’ look like in a recruitment process?
With scores of articles and thought pieces on ‘the great resignation’ and ‘quiet quitting’ over the last six…
The Big Question – What are the hot topics in Internal Communcations (IC) right now?
Ahead of the upcoming PRCA Employee Engagement Conference on Wednesday 21st September 2022 (Click Here to Sign up) we…
The Big Question – How to find success in dormancy?
Sometimes when we are caught up in the day to day, we can’t see the wood for the…
EDI: why doing it because it is ‘the right thing to do’ isn’t always easy or indeed achievable
This month’s Listen.Better Interview is with Srabani Sen, CEO & Founder, Full Colour. A highly engaging romp through Srabani’s…
The Big Question – How can comms help organisations during these difficult times?
We were so happy when Michael Gonzalez, VP Corporate Strategy, Clarity PR agreed to write our next The…
