Boosting staff morale: a proactive approach for leadership teams
Introduction We are often approached by leaders who are looking to better understand the culture of their organisation. …
Listening is a commercial discipline.
Most organisations do not lose clients, members, or people because they lack data. They lose them because the truth arrives too late, and nothing visible happens when it does. These are practical notes on what to ask, what it means, and what to do next. So that listening protects relationships instead of becoming a yearly ritual.
Listen.Better
Start Here
Most insight content stops at “interesting”. This does not.
Every post is written to end in a next step, and the proof back line you will actually send.
If you are time-poor, start with Coaching and Leadership Development. One small action you can take this week.
If you have a live issue, start with the Follow-through Contract. It names where trust breaks after you ask.
If you are sceptical, start with the case-led pieces. Proof first, opinion second.
Browse by Category
Latest Insights
Client Delight 101: Overcoming the tardy email challenge and keeping clients happy
As part of our work measuring agency client satisfaction we often unearth the seemingly ‘small stuff’ that matters…
7 Ways businesses can join the circular economy and live more sustainably
This week I am facilitating a discussion with business leaders on what action they can take to become…
Post Bank holiday blues: 12 tips to help boost staff morale following a Bank holiday break
Happy employees are the cornerstone of any successful business. When employees are engaged, motivated, and satisfied with their…
The gift of client feedback: Top 5 tips when receiving feedback from clients
Receiving feedback from clients is crucial for the success of any business. Feedback can help you identify areas…
Why might there be inertia in the workplace when it comes to Diversity, Equity and Inclusion?
“If you want to go fast, go alone. If you want to go far, go together.” Author unknown.…
Bite-sized Learning: Focus on your clients to drive growth in your business
Annabel Dunstan, CEO and founder, Question & Retain will be running an in-person Bite-sized Learning session on behalf…
Breaking down silos and understanding nuances in the water industry
Our latest interview – Breaking down silos and understanding nuances in the water industry is with Matthew Knowles, Head…
The importance of handling unhappy clients and improving feedback over time: Insights from Bill Gates
As the founder of Microsoft and one of the most successful entrepreneurs of our time, Bill Gates knows…
Empowering young minds: A communications agency head of HR’s journey to giving back
In our latest episode of Listen.Better, I had the pleasure of interviewing the infectiously energetic Marcia La-Rose, Head…
Seven top tips for leaders to cultivate positive employee engagement and satisfaction
Build Trust: Establish trust with employees by being honest and transparent in your communication. Encourage an open-door policy…
The benefits of listening to your employees
Employee satisfaction surveys are an effective way to measure and improve employee engagement, retention, and productivity. These surveys…
Building a people-centred culture
Our latest interview – Building a People-Centered Culture: insights with Kevin Green, Chief People Officer of First Bus First…
Top 10 tips for running a successful membership organisation
Over the last decade I have had the pleasure of working with some of the leading membership organisations…
Insightful Dialogue: An Interview with the Director of Human Resources at Herts County Council
In our first Listen.Better interview of 2023, I interviewed Sally Hopper Director of Human Resources at Hertfordshire County…
