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Question and Retain
85% of Agencies Don’t Measure eNPS. Here’s Why That Needs to Change

85% of Agencies Don’t Measure eNPS. Here’s Why That Needs to Change

by Amy Rarity | May 28, 2025 | Uncategorised

In agency land it’s easy to focus on growth metrics like revenue per head, profitability, and new business wins. But this year’s BenchPress 2025 Report by The Wow Company reveals a surprising and urgent insight: a staggering 85% of agencies under £1m in revenue do not...
The Agency Mental Health Crisis Is Here: What Staff Are Really Telling Leaders

The Agency Mental Health Crisis Is Here: What Staff Are Really Telling Leaders

by Amy Rarity | May 9, 2025 | Uncategorised

“I am struggling and feel unsupported.” This stark admission, echoed across the Alliance of Independent Agencies’ latest People Pulse, goes to the heart of a persistent, systemic issue: mental health in UK agencies is under strain – and has been for years. For...

Recent Posts

  • 85% of Agencies Don’t Measure eNPS. Here’s Why That Needs to Change
  • The Agency Mental Health Crisis Is Here: What Staff Are Really Telling Leaders
  • Boosting Brand Awareness and Engagement for a National Support Charity
  • Elevating Agency Success through Recognition, Leadership, and Wellbeing
  • Why Pulse Check Research is Essential for B2B Success: Boost Client Engagement and Decision-Making

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