by Amy Rarity | Sep 3, 2025 | Uncategorised
According to a 2025 Chief Executive survey, 57% of CEOs ranked retaining and engaging employees as a top business priority – second only to gaining market share. That tells us something critical: employee engagement is firmly on the C-suite agenda. And with that...
by Amy Rarity | Sep 1, 2025 | Uncategorised
Great client satisfaction alone is no longer enough. The real opportunity lies in building trusted, long-term partnerships. This shift from “satisfying” to “partnering” is at the heart of The Art of Client Satisfaction – newly published book by Annabel Dunstan,...
by Amy Rarity | Aug 13, 2025 | Uncategorised
By Annabel Dunstan, CEO & Founder, Question & Retain Listening well is the foundation of trust, loyalty, and growth. Over the past decade, I’ve worked with organisations across industries to uncover what members, clients, and employees really think — and more...
by Amy Rarity | Jul 28, 2025 | Uncategorised
A couple of weekends ago, I found myself standing on the banks of the River Avon, Bantham beach looking out over Bigbury and Burgh Island, in a hi-viz vest, cheering people into cold water just after the crack of dawn. The next morning, I was in that same river,...
by Amy Rarity | Jul 21, 2025 | Uncategorised
Today, hybrid working patterns have become the norm rather than the exception. While flexibility offers huge benefits for employees and employers alike, it also introduces new challenges, particularly around how we engage remote workers, foster culture, and maintain a...
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