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Question and Retain
The gift of client feedback: Top 5 tips when receiving feedback from clients

The gift of client feedback: Top 5 tips when receiving feedback from clients

by Amy Rarity | Apr 6, 2023 | Uncategorised

Receiving feedback from clients is crucial for the success of any business. Feedback can help you identify areas where you are excelling and areas that need improvement. By actively listening to your client’s feedback and taking appropriate action, you can...
Why might there be inertia in the workplace when it comes to Diversity, Equity and Inclusion?

Why might there be inertia in the workplace when it comes to Diversity, Equity and Inclusion?

by Amy Rarity | Apr 5, 2023 | Uncategorised

“If you want to go fast, go alone. If you want to go far, go together.”  Author unknown. This quote highlights the benefits of collaboration and teamwork, particularly when it comes to diversity and inclusion. It suggests that by working together and...
Bite-sized Learning: Focus on your clients to drive growth in your business

Bite-sized Learning: Focus on your clients to drive growth in your business

by Amy Rarity | Apr 3, 2023 | Uncategorised

Annabel Dunstan, CEO and founder, Question & Retain will be running an in-person Bite-sized Learning session on behalf of Brighton and Hove Chambers of Commerce on Tuesday 23rd May 2023.  Annabel will be working with leadership teams in SME’s to help them look at...
Breaking down silos and understanding nuances in the water industry

Breaking down silos and understanding nuances in the water industry

by Amy Rarity | Mar 23, 2023 | Listen.Better Vodcast

Our latest interview – Breaking down silos and understanding nuances in the water industry is with Matthew Knowles, Head of Employee Communications, Thames Water.   Matthew moved from a long career in journalism around a decade ago and so fascinating to hear how...
The importance of handling unhappy clients and improving feedback over time: Insights from Bill Gates

The importance of handling unhappy clients and improving feedback over time: Insights from Bill Gates

by Amy Rarity | Mar 22, 2023 | Uncategorised

As the founder of Microsoft and one of the most successful entrepreneurs of our time, Bill Gates knows a thing or two about building a successful business. One of his most famous quotes is: “Your most unhappy customers are your greatest source of...
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