by Annabel Dunstan | Sep 9, 2025 | Uncategorised
Here’s the thing: Companies that invest in leadership development see a 32% reduction in turnover rates alongside a 10% boost in productivity, according to the International Coach Federation strategypeopleculture.com. Prioritising development isn’t just “nice” ...
by Annabel Dunstan | Sep 3, 2025 | Uncategorised
According to a 2025 Chief Executive survey, 57% of CEOs ranked retaining and engaging employees as a top business priority – second only to gaining market share. That tells us something critical: employee engagement is firmly on the C-suite agenda. And with that...
by Annabel Dunstan | Sep 1, 2025 | Uncategorised
Great client satisfaction alone is no longer enough. The real opportunity lies in building trusted, long-term partnerships. This shift from “satisfying” to “partnering” is at the heart of The Art of Client Satisfaction – newly published book by Annabel Dunstan,...
by Annabel Dunstan | Aug 13, 2025 | Uncategorised
By Annabel Dunstan, CEO & Founder, Question & Retain Listening well is the foundation of trust, loyalty, and growth. Over the past decade, I’ve worked with organisations across industries to uncover what members, clients, and employees really think — and more...
by Annabel Dunstan | Jul 28, 2025 | Uncategorised
A couple of weekends ago, I found myself standing on the banks of the River Avon, Bantham beach looking out over Bigbury and Burgh Island, in a hi-viz vest, cheering people into cold water just after the crack of dawn. The next morning, I was in that same river,...
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