by Annabel Dunstan | Mar 18, 2025 | Listen.Better Vodcast, Uncategorised
PR and Communications agencies must consistently evaluate and improve their performance to stay ahead. One of the most effective ways to achieve this is through regular client satisfaction measurement. Data from Q&R’s 2025 YTD Aggregates report, which...
by Annabel Dunstan | Mar 14, 2025 | Listen.Better Vodcast, Uncategorised
In creative agencies, financial metrics like revenue, profit margins, and billable hours often dominate boardroom discussions. But what if the secret to long-term growthand stability lay elsewhere? For agencies looking to build sustainable success, two...
by Annabel Dunstan | Feb 20, 2023 | Listen.Better Vodcast
Our latest interview – Building a People-Centered Culture: insights with Kevin Green, Chief People Officer of First Bus First Bus is a UK-based company with 14,000 employees that strives to be a great place to work. Kevin Green, the Chief People Officer, shares how he...
by Annabel Dunstan | Feb 1, 2023 | Uncategorised
Over the last decade I have had the pleasure of working with some of the leading membership organisations in the UK. I love collating and feeding back on the data we collect on behalf of our clients, some with upwards of 20,000 members. In the quieter work spell...
by Annabel Dunstan | Jan 25, 2023 | Listen.Better Vodcast
In our first Listen.Better interview of 2023, I interviewed Sally Hopper Director of Human Resources at Hertfordshire County Council to discuss the challenges and opportunities of working in the public sector. We delve into the importance of employee engagement and...
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