Enhancing Agency Client Relationships: 10 strategies for growth and retention
In the world of marketing and communications, the key to an agency’s growth and success often lies in…
Client Satisfaction & Experience
Growing Your PR Agency
It seems growth remains the aim of most PR agencies, for without growth, the risk is that they…
The Art of Client Satisfaction: why creative and communications agencies should measure it
Introduction: In the world of creative and communications agencies, success hinges not only on delivering exceptional services but…
How do you build a great client-agency relationship?
Five top tips for a beautiful thing… 1. Establish clear communication and expectations: Hold an initial kick-off…
Decoding agency negotiations with procurement: overcoming failings and unlocking success
Introduction: Negotiating with procurement to secure client work can be a challenging task for agency leaders. Several factors…
Back to School: 7 Tips for Heads of Client Services in PR Agencies to Elevate Client Satisfaction, Loyalty, and NPS Scores
Introduction: Back-to-School Season: September marks the end of the summer break and the start of a new school…
Enhancing client satisfaction: top five tips on how to leverage data from client Pulse Checks
“Data is the new oil of the digital economy. It holds immense value and has the potential to…
AI: friend or foe?
Daily conversations crop up about whether artificial inteIligence is friend or foe? Indeed Nina Schick, author, advisor and speaker, specialising in Generative…
Client Delight 101: Overcoming the tardy email challenge and keeping clients happy
As part of our work measuring agency client satisfaction we often unearth the seemingly ‘small stuff’ that matters…
7 Ways businesses can join the circular economy and live more sustainably
This week I am facilitating a discussion with business leaders on what action they can take to become…
The gift of client feedback: Top 5 tips when receiving feedback from clients
Receiving feedback from clients is crucial for the success of any business. Feedback can help you identify areas…
Bite-sized Learning: Focus on your clients to drive growth in your business
Annabel Dunstan, CEO and founder, Question & Retain will be running an in-person Bite-sized Learning session on behalf…
The importance of handling unhappy clients and improving feedback over time: Insights from Bill Gates
As the founder of Microsoft and one of the most successful entrepreneurs of our time, Bill Gates knows…
The Big Question – What did I glean at the ICCO Global Summit 2021?
Next up in Q&R’s The Big Question, in which we ask leaders in the communications sector to answer…
The Big Question: Will our communications ever be the same again?
For the fourth in our series where we ask senior leaders to answer the Big Question we are…
