Climbing a Rockface: Effecting Transformation in Membership Organisations
November, London. The great and the good among membership organisations met to hear an impressive line up of…
Listening is a commercial discipline.
Most organisations do not lose clients, members, or people because they lack data. They lose them because the truth arrives too late, and nothing visible happens when it does. These are practical notes on what to ask, what it means, and what to do next. So that listening protects relationships instead of becoming a yearly ritual.
Listen.Better
Start Here
Most insight content stops at “interesting”. This does not.
Every post is written to end in a next step, and the proof back line you will actually send.
If you are time-poor, start with Coaching and Leadership Development. One small action you can take this week.
If you have a live issue, start with the Follow-through Contract. It names where trust breaks after you ask.
If you are sceptical, start with the case-led pieces. Proof first, opinion second.
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Latest Insights
Future of Agency and Client relationships on course for definitive change
88% of Senior Comms Leaders in violent agreement on the road ahead… London – October 31st 2017, Question…
What I’ve learned this week
In our business, every week, something new happens that we didn’t expect. This week, we’ve been dealing with…
Tough day at work? Talking about it is the best therapy
Senior leaders opt for a good “heart to heart” before turning to the bottle or biscuit tin… London…
Why Internal Communication is key to business success
Communication is undergoing a major revolution. Largely driven by the rise of social media, the old boundaries between…
Q&R Happiness Pulse Check™ suggests businesses should make valuing and supporting their staff the biggest priority
London – June 5th 2017, Question and Retain (Q&R), the online Pulse Check™ company, ran a one question…
What makes you happy at work?
Q&R Happiness Pulse Check™shows being valued and supported at work is biggest motivator for happiness. London – April…
The Power of the Pulse
People work fast these days. They run between personal and professional commitments. They juggle. Time is a commodity.…
Industry Associations – what’s keeping them awake at night?
Industry Associations favour regular engagement and prioritising the overall membership experience for keeping members happy 3rd March 2017, Q&R, the…
Trump is trending… Q&R Pulse Check™ suggests there are more Executive Orders to come
London – February 8th, 2017, Question and Retain (Q&R), the online Pulse Check™ company, ran a one question…
What’s in store for 2017? – Q&R Pulse Check™ indicates it’s time for Tech to shine again
London – December 16th 2016, Question and Retain (Q&R), the online Pulse Check™ company, ran a one question…
Evolution of Internal Comms
London 1st December 2016, Question & Retain (Q&R), the online Pulse Check™ company, ran a one question pulse asking…
Member retention – putting members first
London, 25th November, the great and the good among UK’s leading trade organisations and associations gathered at Grayling PR’s…
IC Fight Club IV defines role of the ‘authentic’ CEO
London – November 23rd 2016, Question and Retain (Q&R), the online Pulse Check™ company, in partnership with Ellwood…
PR Agencies split on challenge to measuring and managing client satisfaction
November 23rd 2016, Question and Retain (Q&R), the online Pulse Check™ company, ran a one question pulse asking for…
