Aviva’s game changing polices to encourage Diversity and Inclusion
Building on our Pulse Check among 2000 senior professionals conducted at the end of last year… …we invited…
Listening is a commercial discipline.
Most organisations do not lose clients, members, or people because they lack data. They lose them because the truth arrives too late, and nothing visible happens when it does. These are practical notes on what to ask, what it means, and what to do next. So that listening protects relationships instead of becoming a yearly ritual.
Listen.Better
Start Here
Most insight content stops at “interesting”. This does not.
Every post is written to end in a next step, and the proof back line you will actually send.
If you are time-poor, start with Coaching and Leadership Development. One small action you can take this week.
If you have a live issue, start with the Follow-through Contract. It names where trust breaks after you ask.
If you are sceptical, start with the case-led pieces. Proof first, opinion second.
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Latest Insights
Feel the fear and do it anyway
If you’re an agency chief who rationally knows the benefits of conducting a client satisfaction survey, but you…
Three things IC leaders should stop talking about
I go to a fair amount of IC-related conferences and networking events, and a new icebreaker question I’ve…
Is Membership Dead?
Next Generation Membership In our recent Pulse Check of 600+ membership organisations, just over 1 in 3 cite…
Challenges For Working Parents
Please click on the following link: How to Find a “Happy” Balance for Working Parents
How to find a happy balance for working parents
Calling all HR Directors, Heads of People or Talent, and Heads of Internal Communications A networking event for…
Breaking down barriers between L&D and internal comms w/ Annabel Dunstan
Annabel Dunstan, founder and CEO of Question & Retain and co-author of the book The People Business: How…
Client Love: How Talking Can Shape The Agency/Client Dynamic
It isn’t just good to talk. It’s imperative for the future of the agency/client relationship. That was the…
Membership organisations – Transformation In Face Of New Threats
July 2018: Question and Retain (Q&R) in partnership with MemNet, hosted a round table and workshop: Membership organisations…
Internal Comms – the future is bright
A four minute read on current thinking in IC and Q&R”s latest Pulse Check research on the same.…
Ten Tips on Setting the Right Communication KPIs
By Andy West, Chief Development Officer, Hotwire & Chair, PRCA Evaluation Committeehttps://www.linkedin.com/in/andyjhwest/https://twitter.com/Westofcenter “Did everyone know this was a…
Experiences of Transformation and Change
March 2018, London. Q&R ran its fifth event for membership organisations, along with our partner for the event…
What’s your story?
Claire Vane, PrincipalIntegrated Resources Last week, we co-hosted an event with Question & Retain, (Q&R) the Pulse Check…
Bridging the Internal Communications Training Gap
An insightful four minute read on how Internal Communication (IC) is gaining traction with C-Suite and what is…
A Recipe for Personal Branding
November 2017: Question and Retain (Q&R) in partnership with Integrated Resources, hosted a round table on Personal Branding…
