Client satisfaction among UK PR Consultancies rises 15 percentage points
Fast track PR Consultancies transforming their businesses with real-time data 10th June 2015, Question & Retain (Q&R), a…
Listening is a commercial discipline.
Most organisations do not lose clients, members, or people because they lack data. They lose them because the truth arrives too late, and nothing visible happens when it does. These are practical notes on what to ask, what it means, and what to do next. So that listening protects relationships instead of becoming a yearly ritual.
Listen.Better
Start Here
Most insight content stops at “interesting”. This does not.
Every post is written to end in a next step, and the proof back line you will actually send.
If you are time-poor, start with Coaching and Leadership Development. One small action you can take this week.
If you have a live issue, start with the Follow-through Contract. It names where trust breaks after you ask.
If you are sceptical, start with the case-led pieces. Proof first, opinion second.
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Latest Insights
What is the best way to be a good corporate citizen?
On Wednesday 20th May 2015, a group of leading communications experts gathered at Farrer & Co for a dinner…
PR Consultancy Growth Barometer launched
UK PR INDUSTRY IN TIE BREAKER OVER HOW MUCH ORGANIC GROWTH IS DRIVING THE CONSULTANCY BUSINESS FORWARD London…
Exploring Internal Communications – what does good look like?
PRCA “Exploring Internal Communications” event at Ellwood Atfield, Smith Square, London Thursday 14th May 2015 saw a gathering…
Client Satisfaction: Aggregate data for UK Communications agencies Q1 2015
Introducing our aggregates Here at Q&R, we work with a range of communications agencies helping them measure and…
ICCO Industry Barometer reveals optimism is up in PR sector for 2015
Question & Retain (Q&R) is now working with International Communications Consultancy Organisation (ICCO) to provide more industry insight…
Are your clients prioritising ethical and responsible practices as part of their communications campaigns?
Q&R’s PR AGENCY PULSE CHECK™ SHOWS SLOW UPTAKE OF ETHICAL AND RESPONSIBLE PRACTICES IN CLIENT COMMUNICATIONS STRATEGIES January…
Measuring Emotional Intelligence (EQ) – is it really worth the bother?
November 2014: recently, Ellwood Atfield, in partnership with Question and Retain (Q&R), hosted a sabre-rattling debate around the…
Are you prepared for a crisis?
TWO THIRDS OF UK’S LEADING COMMS PROFESSIONALS SAY THEY ARE ‘MOSTLY PREPARED’ FOR A CRISIS October 15th, 2014,…
PR Agency Heads split on the potential rise of non-traditional Agencies in new business pitches
23rd September 2014, Question & Retain (Q&R), a leading Consultancy specialising in data-driven insights, has highlighted an interesting split…
Upcoming event: The real ROI of marketing in professional services
Watch this space for more details of Q&R’s next event in mid October, in which we be partnering…
Event with PRCA: The Good, the Bad and the Ugly of Client/Agency Relationships
Overview The PRCA and Question & Retain co-hosted an event looking into the often-thorny issue of client/agency relationships. The…
Will Internal Communications ever make it to the Board Room?
To set the context for this debate, Q&R conducted a ‘live’ Pulse Check™ across 600 + UK Internal…
Is social media turning Professional Services firms upside down?
Q&R in partnerhsip with Farrer & Co. conducted a Pulse Check across 500 + PR Agency MDs in…
Digital Communications: an integrated or isolated entity in the PR mix?
Q&R conducted two Pulse Checks prior to this week’s event at Home House looking at “Digital Communications -…
