by Annabel Dunstan | Mar 17, 2026 | Uncategorised
Losing a client is never easy. Most agencies focus on replacing the revenue, supporting the team and moving forward as quickly as possible. Yet when a client relationship ends, there is often a valuable opportunity to learn that many agencies overlook. Organisations...
by Annabel Dunstan | Mar 9, 2026 | Uncategorised
People come to coaching for many different reasons, but certain themes appear again and again. Whether someone is considering a career change, looking to improve performance at work, or trying to regain a sense of balance, coaching often begins with a specific...
by Annabel Dunstan | Feb 23, 2026 | Uncategorised
In tougher economic conditions, most leaders focus on winning new business.But the bigger threat to growth right now isn’t the pitch you lose.It’s the client you think you’re keeping. Across agencies, membership organisations and professional services firms, a...
by Annabel Dunstan | Feb 20, 2026 | Uncategorised
Running a client or member survey can feel straightforward. Draft the questions, send the link, analyse the scores. However, the mechanics of asking questions are only half the work. True value and real risk sits in how feedback is interpreted and acted upon. At...
by Annabel Dunstan | Feb 9, 2026 | Uncategorised
For many agencies, growth conversations still begin with acquisition: new logos, bigger pitches, expanding into new sectors. Yet what we consistently observe at Question & Retain (Q&R) tells a different story. The agencies that build sustainable, profitable...
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