Happy Holidays

Happy Holidays

Phew it’s a scorcher! August is around the corner and a time to take a few days off to rest up, reflect and rejoice. Despite the B word, happy to report Q&R is enjoying a bumper year with new client wins across the PR, Comms and Social media sector including BECG,...
Reputation is everything

Reputation is everything

Reputation definition: 1. the opinion that people in general have about someone or something, or how much respect or admiration someone or something … I came across this definition recently and it prompted me to ask industry colleagues for their views on who is...
How to conduct a client satisfaction survey

How to conduct a client satisfaction survey

So, you’ve understood the merits of conducting a client satisfaction survey. You know the benefits of identifying your latent grumblers and happy advocates. The next step is to put it into action. Here are our top eight tips of things to think about before starting...