by Amy Rarity | Jan 14, 2025 | Uncategorised
Are you a People Pleaser or a Perfectionist?: People pleasers and perfectionists may be particularly susceptible to burnout due to their tendency to overwork and sacrifice their well-being for the benefit of others. One of the main causes of burnout is weak...
by Amy Rarity | Jan 10, 2025 | Uncategorised
Client satisfaction is more than just a metric – it’s a cornerstone of sustainable growth and success. Understanding what clients think, feel, and need not only strengthens relationships but also drives retention, reduces turnover, and opens doors to new business...
by Amy Rarity | Dec 5, 2024 | Uncategorised
In her TED Talk, “Eight Lessons on Building a Company People Enjoy Working For,” Patty McCord, former Chief Talent Officer at Netflix, challenges traditional HR practices, offering a fresh perspective on fostering a thriving workplace. Here’s a look at her...
by Amy Rarity | Dec 4, 2024 | Uncategorised
Membership organisations play a vital role in connecting individuals with shared interests, professions, or causes. However, retaining members can be a challenge, and understanding why members leave is critical to creating a thriving, engaged community. Here, based...
by Amy Rarity | Nov 19, 2024 | Uncategorised
Dear Agency Leader, As we approach the end of the year, many PR agencies are reflecting on client successes and planning for the year ahead. One powerful yet often overlooked tool for achieving both goals is a client satisfaction check. Gathering and acting on...
by Amy Rarity | Nov 14, 2024 | Uncategorised
This is our latest blog: The Big Question, where Andrew Laxton, Mixology Communications talks about how corporate communications has become increasingly important in the digital age and how public perception plays a growing role in business success Andrew is the CEO...
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