Feel the fear and do it anyway

Feel the fear and do it anyway

If you’re an agency chief who rationally knows the benefits of conducting a client satisfaction survey, but you just can’t quite bring yourself to do it yet, read on. First thing to note: you’re not alone. Putting in a rigorous Pulse Check can strike the fear into...
Is Membership Dead?

Is Membership Dead?

Next Generation Membership In our recent Pulse Check of 600+ membership organisations, just over 1 in 3 cite maintaining revenue levels in a challenging environment as their biggest challenge for 2019. 1 in 5 are concerned about how to retain existing members whilst...