The Road from Challenge to Opportunity
With all the buzzwords/phrases doing the rounds, from lockdown, wfh, furlough to new world, new order, midst the unprecedented…
Listening is a commercial discipline.
Most organisations do not lose clients, members, or people because they lack data. They lose them because the truth arrives too late, and nothing visible happens when it does. These are practical notes on what to ask, what it means, and what to do next. So that listening protects relationships instead of becoming a yearly ritual.
Listen.Better
Start Here
Most insight content stops at “interesting”. This does not.
Every post is written to end in a next step, and the proof back line you will actually send.
If you are time-poor, start with Coaching and Leadership Development. One small action you can take this week.
If you have a live issue, start with the Follow-through Contract. It names where trust breaks after you ask.
If you are sceptical, start with the case-led pieces. Proof first, opinion second.
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Latest Insights
Adapting the membership model in response to CV-19 – Stephen Knight, Co-founder, Pimento
In this month’s Q&R Listen Better vodcast, Annabel Dunstan, CEO and founder, Q&R, interviewed Stephen Knight, Co-founder, Pimento. …
Q&R Pulse Check July-August 2020 – Over half of leaders are stressed about their business
56% of business leaders describe themselves as ‘extremely’ or ‘very’ stressed when it comes to their business or…
The Big Question: Time to sell up – What are the best current options for agency owners?
This month, as lockdown has eased and business leaders shift to business revival and identifying future opportunities, we…
Employee Communicators talk tough
There are tough times ahead for employee communicators and the July PRCA #ChatandConnect talked about getting ready. The…
The Big Question: Face-to-face vs online training
Our latest Covid-19 themed Pulse Check* conducted among 1000 senior professionals in the communications sector found that 87%…
It’s good to talk
Employee Engagement pros got a fresh chance to connect with like-minded people thanks to the PRCA. A new,…
Planning for the new world and top tips on return-to-office
This week (w/c 1/6) the government took “modest” steps in easing lockdown restrictions. In England, primary schools started to…
New research reveals psychological impact of working from home during Covid-19 lockdown
66% OF YOUNG WORKERS SHOWING SIGNS OF MENTAL ILL-HEALTH* LONDON, MAY 26th, 2020: New research conducted by Question…
Furloughed employees have lower average mental health score than colleagues wfh
The mental health of furloughed employees in the marcomms sector is being impacted more than colleagues still in…
How are you faring in furlough?
The independent agencies association Marketing Agencies Action Group (MAAG) has created an online community for employees who have been…
Five top tips for successful video calling
As the COVID-19 outbreak continues and a significant proportion of the global population are living in lockdown and…
The Big Question: Will our communications ever be the same again?
For the fourth in our series where we ask senior leaders to answer the Big Question we are…
FREE Employee Mental Health and Wellbeing Pulse Check: WFH during time of Covid-19
Q&R offering free Pulse Checks: how is your team REALLY doing wfh? With the spread of coronavirus, many…
COVID-19: summary of business support
Our helpful accountant has provided an update on the COVID-19 position as at 23/03/2020 for business support – the…
